1 reviews | Active since Mar 2018
POOR SERVICE AND NO FEEDBACK.
FNB IS SO DISAPPOINTING, I WAS DEPOSITING MONEY AT AN ATM AND IMMIDIATELY AFTER THE MONEY WENT INTO THE SLOT THE MACHINE SAID OUT OF SERVICE AND WHEN I WENT INSIDE THE BRANCH THEY TOLD ME THAT I WAS ONLY GOING TO GET MY MONEY ON MONDAY, I WENT THERE ON MONDAY AND THEY TOLD ME THAT THEY HAVEN'T CHECKED THE MACHINES THEREFORE MY MONEY WILL BE REVERSED ON TUESDAY, I WENT BACK ON TUESDAY AND I WAS TOLD THAT THEY ARE WAITING FOR A REPORT AND THE MONEY WILL BE REFUNDED ON WEDNESDAY MORNING OF WHICH I HAVEN'T RECEIVED AS YET. THIS IS AN INCONVINIENCE TO ME AS I AM NOW STRUGGLING EVEN THOUGH I HAVE MONEY. FNB IS NOT CONSIDERATE ABOUT HOW I'M SUPPOSED TO SURVIVE, I HAD TO TAKE A TAXI TO WORK AS I DON'T HAVE MONEY FOR PETROL BECAUSE MY MONEY IS LYING THERE IN THE FNB ATM AND I HAVE TO WAIT FOR THEM TO DECIDE ON MY HARD EARNED MONEY. FNB YOU ARE REALLY MAKING ME CONSIDER YOU AS MY BANKING INSTITUTION BECAUSE I REFUSE TO STRUGGLE LIKE THIS WHILST I HAVE MONEY.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
