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Mpho M

1 reviews | Active since Mar 2018

03 Apr 2019, 09:05

POOR SERVICE AND NO FEEDBACK.

FNB IS SO DISAPPOINTING, I WAS DEPOSITING MONEY AT AN ATM AND IMMIDIATELY AFTER THE MONEY WENT INTO THE SLOT THE MACHINE SAID OUT OF SERVICE AND WHEN I WENT INSIDE THE BRANCH THEY TOLD ME THAT I WAS ONLY GOING TO GET MY MONEY ON MONDAY, I WENT THERE ON MONDAY AND THEY TOLD ME THAT THEY HAVEN'T CHECKED THE MACHINES THEREFORE MY MONEY WILL BE REVERSED ON TUESDAY, I WENT BACK ON TUESDAY AND I WAS TOLD THAT THEY ARE WAITING FOR A REPORT AND THE MONEY WILL BE REFUNDED ON WEDNESDAY MORNING OF WHICH I HAVEN'T RECEIVED AS YET. THIS IS AN INCONVINIENCE TO ME AS I AM NOW STRUGGLING EVEN THOUGH I HAVE MONEY. FNB IS NOT CONSIDERATE ABOUT HOW I'M SUPPOSED TO SURVIVE, I HAD TO TAKE A TAXI TO WORK AS I DON'T HAVE MONEY FOR PETROL BECAUSE MY MONEY IS LYING THERE IN THE FNB ATM AND I HAVE TO WAIT FOR THEM TO DECIDE ON MY HARD EARNED MONEY. FNB YOU ARE REALLY MAKING ME CONSIDER YOU AS MY BANKING INSTITUTION BECAUSE I REFUSE TO STRUGGLE LIKE THIS WHILST I HAVE MONEY.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 11:00
Official
Good Day,
Thank you for taking my call earlier. 

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention. 

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued. 

I have referred the matter to the relevant department who will provide feedback. 

Once again, I do apologise for the inconvenience and frustration caused. 

Regards, 

Hello Peter Complaints Team 

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