Poor service and no feedback

On Thursday we went to FNB Carnival mall to open a club account, when we got there we were told that they need a resolution not the constitution which we had with us, we also told that the constitution was not so important, we then went to postnet to type the resolution and went back to the bank, we sat for almost an hour before we could be assisted, when Lebo Kwanda was suppose to assist us she now pointed out that our constitution had inconsistent wording, we had to change, this was after we had spent half a day without being assisted, she then called the manager and the manager said that they unfortunately could not assist us, the only thing they could do was to send someone to come to us and assist us with opening the acount on the next day (Friday, 07 February 2020), up to today no one has bothered to contact us as promised and no one has given us the asisitance we were promised, is this an inderect message from FNB Carnival Mall that they do not need our money? Must we move on to another bank? I am so dissapointed by this treatment as I am a FNB customer for so many years.