Poor service and no communication

Complaint regarding FNB ***** Case – Case No: *** I am submitting this complaint regarding the handling of my ***** case (Case No: ***) by FNB ***** Analyst Ms Sophy Mothiba. I have made multiple attempts to contact her via email and phone, but I have received no response. My correct contact details were provided, and I have also submitted all required documents for the investigation. Furthermore, ABSA has also attempted to contact her regarding proof of payment and source of funds verification, but there has been no response from her side. This lack of communication has caused serious financial hardship, as my funds are currently frozen and I am unable to access the proceeds from a car sale. As a result, I am at risk of losing both the vehicle and the funds involved. Despite being informed that the analyst is working remotely, communication remains poor and inconsistent, even though she responds through branch channels at times. I respectfully request that this matter be escalated to a senior manager or complaints department, as the delays and lack of response are causing significant financial and personal impact. Immediate attention and resolution are required.