DC
Daniel C
1 reviews | Active since Nov 2016
08 May 2019, 14:57
Poor service and money disappearing from FNB
My bank fees are ridiculous, I am being charged for statements I did not request, it is R17 for a statement and I have asked for my credit account to be closed and they did not do it so I had to get back to them and now I am still waiting for it to be closed. I am not happy with the service from FNB, if it continues like this I will be switching banks, make no doubt about that.
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 May 2019, 10:59Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 May 2019, 10:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
DC
Daniel C's updateReviewer Update
09 May 2019, 13:29Thank you for the reply and assistance, both matters have now been resolved and I am very impressed with how quickly this was corrected.
DC
Daniel C's update09 May 2019, 13:29
Reviewer Update
Thank you for the reply and assistance, both matters have now been resolved and I am very impressed with how quickly this was corrected.