TT
Thiofhi T
1 reviews | Active since Sept 2020
29 Jun 2021, 09:56
Poor service and lying to customer
I wrote a review on 24 June about poor service from FNB home loan. on 25 June I started getting attention from FNB and promised that my issue will be resolved before close of business on Friday that did not happen then I called FNB again on Monday same story it will be closed before close of business day which did not happen this is poor service at its best.
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FNB (First National Bank)'s replyOfficial
29 Jun 2021, 10:24 Good day Mr Tshikororo,
Thank you taking the time to highlight your concerns.
Please be advised that we have escalated the complaint to our Home Loans department.
We do apologize for the inconvenience and delay caused in this matter.
Regards
Hello Peter Complaints Team
Thank you taking the time to highlight your concerns.
Please be advised that we have escalated the complaint to our Home Loans department.
We do apologize for the inconvenience and delay caused in this matter.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply29 Jun 2021, 10:24
Official
Good day Mr Tshikororo,
Thank you taking the time to highlight your concerns.
Please be advised that we have escalated the complaint to our Home Loans department.
We do apologize for the inconvenience and delay caused in this matter.
Regards
Hello Peter Complaints Team
Thank you taking the time to highlight your concerns.
Please be advised that we have escalated the complaint to our Home Loans department.
We do apologize for the inconvenience and delay caused in this matter.
Regards
Hello Peter Complaints Team