Poor Service and Lack of Support from FNB Business Banking

I’m extremely disappointed with the level of service from FNB’s business banking division, particularly the Mall of Africa branch. I was recently assigned a new business banker, but even after the change, I’m still not receiving any assistance.

My emails to both Ongeziwe and Anele Makhehle have been ignored, and there’s been absolutely no follow-up or effort to support my business needs. As a growing business, it’s frustrating to deal with a team that seems uninterested in helping clients succeed.

FNB promotes itself as a bank that supports entrepreneurs, but in my experience, that couldn’t be further from the truth. They decline business loan applications without merit and provide no meaningful feedback or guidance.

If you’re a small business trying to grow, I strongly advise against banking with them—you’ll only get frustration and no value from your assigned bankers. Someone at FNB needs to take accountability and don't accept clients if you are not able to properly service them.