1 reviews | Active since Mar 2020
Poor service and lack of proper communication
I travelled for work out of the country and before I left I opened an account with FNB. While away I transferred some money into this account. So I have been trying to use and transfer this money but the account says "non transactional. In the first place, this is the first time I hear of this because when I opened this account the personnel at FNB did not tell me this account is non transactional. I wrote to the customer service and they send a link which am to use to open a transactional account. I finished all the registration and it said did not help because it says something about i could not carry on further. I have written again to customer service asking for help to open a transactional account but no one responded. All I want is to move this use this fund which is my money but I cannot. Am frustrated and need answers as why they are not able to help me. I cannot come I to the branch because am not in the country. I need answers and solutions. Thank you.
They contacted with with the need to help me resolve.
The lady I dealt with asked for a number to call me international. I gave her 2 numbers and she said she has tried numerous times to call me. I told her for reasons beyond my understanding I dont know why I did not receive any calls from her. I even sent her screen shots on my call log. I tried calling the number in her email signature but the person who answered took message as she is on different branch. I told her to give me her direct number for me to call her since she has problem reaching me beyond my understanding. I even checked online for reasons why she cannot get me on 2 phone numbers I gave her.
I even gave her my work number.
I desperate need for help I told her to call my south africa number and my sister will put her on speaker and use her phone to call me.
If anyone has an idea why she calls and she cannot reach me please help.
In the meantime they sent me a message saying they are closing the case and I feel its unfair because they can see that I am trying me best to find solutions for them to reach me and help.
I would like a direct number and time to call the lady who assisted me so I can call her.
Looking forward to your assistance
They contacted with with the need to help me resolve.
The lady I dealt with asked for a number to call me international. I gave her 2 numbers and she said she has tried numerous times to call me. I told her for reasons beyond my understanding I dont know why I did not receive any calls from her. I even sent her screen shots on my call log. I tried calling the number in her email signature but the person who answered took message as she is on different branch. I told her to give me her direct number for me to call her since she has problem reaching me beyond my understanding. I even checked online for reasons why she cannot get me on 2 phone numbers I gave her.
I even gave her my work number.
I desperate need for help I told her to call my south africa number and my sister will put her on speaker and use her phone to call me.
If anyone has an idea why she calls and she cannot reach me please help.
In the meantime they sent me a message saying they are closing the case and I feel its unfair because they can see that I am trying me best to find solutions for them to reach me and help.
I would like a direct number and time to call the lady who assisted me so I can call her.
Looking forward to your assistance