CM
Collins M
1 reviews | Active since Jan 2018
14 Jan 2019, 14:11
Poor Service and lack of knowledge
Such poorer service received from FNB Woodmead branch, I went there to get my documents signed and stamped. At first the lady did not know what she was doing, kept me waiting for a while. Only for her to come back and tell me she cannot stamp a supplier database form, she gave me a letter with tender information and I was not there to stamp tender documents. Now my documents were rejected by the Vendor, if I go hungry I am going to sue Lesetja from Woodmead
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Jan 2019, 15:44Good day Collins,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 15:44
Official
Good day Collins,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)