Poor service and lack of interest in my ordeal

I bought 10 gigabytes of Vodacom data worth R600.00 on the FNB banking application on the 22 November 2017. The R600.00 transaction went through but I never got the data. I called FNB and was directed to call Vodacom of which i did and was referred back to FNB without being helped. On the 23/11/2017 I called FNB again regarding the issue and was given a reference number for follow ups and told the matter was escalated and will be contacted within 2 days. Today I called FNB for a follow-up on the reference number and was told nothing appeared under it in their system. A new reference was then created. The average waiting time for the calls was 20 minutes each using my own airtime. I had to buy 11gig more data and don't require data anymore but my cash back.