Poor Service and Lack of Communication

Dear FNB Customer Service,

I am writing to formally express my deep dissatisfaction with the service I have received from FNB, particularly regarding my interactions with FNB Cash Soulutions, my Business Bankers Prinevin and Taneshan. Despite numerous attempts to reach out via email over the past months, my concerns have been consistently ignored, leaving me feeling frustrated and undervalued as a customer.

For the entire year, I have raised issues concerning FNB Cash Solutions in partnership with G4S Deposita, specifically regarding the repeated withholding of funds without any explanation. Each time I reach out for clarification or assistance, I receive no response. My emails have gone unanswered, with some complaints lingering for over a month. This lack of communication is unacceptable and has severely impacted my business's cash flow, leading to a significant crisis.

It feels as though my concerns have been deliberately disregarded, and I can’t help but feel that there is a level of ************** against me for voicing my complaints. I believe that no client should be treated in such a manner, and it appears that my situation is not an isolated incident.

I urge you to take my complaints seriously and provide the necessary support and clarity regarding my funds. I hope to see a prompt response to this matter as it is critical for the sustainability of my business.

Thank you for your attention to this pressing issue.

Sincerely,