Poor service and incorrect adverti*****ts

Dear FNB, next week on the 26 I will be getting paid but since I have not had any feedback from you regarding my salary switching enquiry pls advise what is going to happen? The one call I made to you I was asked why did I not do it myself via my employer as it would have been faster. My question is why did you then continuously send me reminders to send you the info so that you can do it for me? The request was sent in November 2015 and I have to call you begging for feedback? When I called in asking for a letter of confirmation from you to say I bank with you and you retrieve the conformation stating that my temp ID had expired.YES IT DID AND YOU WERE SUPPOSED TO HAVE SORTED MY BANKING BEFORE IT DID. I have been getting reminders to go collect my card as the first one was faulty from the sandton branch and I'm asking myself why since I won't be getting paid this month? Please advise what is going to happen next week. My other bank account has been closed.