Poor service and inconsistent support

Opened two accounts for my two Daughters on the 18th of November and EFT money into their accounts, only received one card via DSV! Currently FNB call center or DSV can not help me allocate the secondary bank card, went into FNB branch again to report missing bank card but was simply told to report it on the FNB app which I tried without any success, very frustrating just to open 2 savings accounts for my daughter's after waiting two hours on the first day of opening the accounts