1 reviews | Active since Apr 2013
Poor service and incompetence
I am very annoyed with the level of service I have received from FNB. Last month a consultant contacted me and sold me a Fusion Account, but never explained what exactly the Account means for me, he instead sold me a story of how I will save in interest. I then downgraded when I found out that this Account is the same as a credit card, which is something I wasn't interested in. Because of his incompetence I gave incurred R1712. 00 in bank charges since the 11th of last month. I want this resolved and my money refunded. I have been with FNB for over 10 years and if this does not get resolved I will escalate to the Ombudsman and cancel the ****** Account. Very ANGRY
Good Day Trevor
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Trevor
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***