1 reviews | Active since Jul 2018
Poor Service and incompetence
Very poor service. I have been struggling for more than a week to sort out my banking app on my phone. The telephone operator's are *********** and I spend 30+min a day on the phone with them. I even went into a Fnb branch and not even the staff can assist me. It does not look like anybody from FNB's side can assist me. Peter Head
Good day Peter,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Peter,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)