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innocent M
1 reviews | Active since Jun 2014
13 Dec 2018, 08:40
Poor Service and ******* debit orders
In November i logged a complain regarding my settled loan but still being debited and not receiving the settlement letter. ********** NF is the ref that was given on 2018/11/21. i was sent the below email but on the 2018/11/25 i was debited again. wrote a mail to question this with no reply. i just got another message that i will be debited again this month(December) and the settlement letter hasn't been sent to me.
Dear Mr Msibi We acknowledge receipt of your complaint. It is noted that according to our records account number *** was settled on 25 October 2018. The payment was made via debit orders. Kindly be advised that a paid up letter will be issued after forty five working days from the date the payment was received due to payment made via debit order. Trust you find the above in order.
Yours sincerely
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
13 Dec 2018, 09:53Good day Innocent,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Dec 2018, 09:53
Official
Good day Innocent,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
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innocent M's updateReviewer Update
18 Dec 2018, 09:10I have receive a mail from FNB on 2018/12/10 and i rep**** requesting to FNB to stop the debit orders as they are costing me to reverse them. until now nothing has happened it terms reply.
Still no Paid up letter.
The below person hasn't even rep**** to me.
Maureen Vergie | Regulatory & Operational Compliance Centre | Consumer
FNB Towers | 5th Floor | 27 Diagonal Street | Johannesburg 2000 | Tel: (087) ********** | Fax: (086) **********
E-mail: ********** | Web: www.fnb.co.za | Mobile: www.fnb.mobi
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innocent M's update18 Dec 2018, 09:10
Reviewer Update
I have receive a mail from FNB on 2018/12/10 and i rep**** requesting to FNB to stop the debit orders as they are costing me to reverse them. until now nothing has happened it terms reply.
Still no Paid up letter.
The below person hasn't even rep**** to me.
Maureen Vergie | Regulatory & Operational Compliance Centre | Consumer
FNB Towers | 5th Floor | 27 Diagonal Street | Johannesburg 2000 | Tel: (087) ********** | Fax: (086) **********
E-mail: ********** | Web: www.fnb.co.za | Mobile: www.fnb.mobi
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innocent M's updateReviewer Update
24 Dec 2018, 07:14Absa: CHEQ9783, 24/12/18, Debit order, FNB P LOAN/054 ********** 00 R3,000.00 reminder please fund your account today. Help ********** 600; MSIBIIB007....another debit order that i will have to carry the cost because you didn't stop the debit order after months account was settled. This ridiculous FNB
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innocent M's update24 Dec 2018, 07:14
Reviewer Update
Absa: CHEQ9783, 24/12/18, Debit order, FNB P LOAN/054 ********** 00 R3,000.00 reminder please fund your account today. Help ********** 600; MSIBIIB007....another debit order that i will have to carry the cost because you didn't stop the debit order after months account was settled. This ridiculous FNB
iM
innocent M's updateReviewer Update
24 Dec 2018, 07:14Absa: CHEQ9783, 24/12/18, Debit order, FNB P LOAN/054 ********** 00 R3,000.00 reminder please fund your account today. Help ********** 600; MSIBIIB007....another debit order that i will have to carry the cost because you didn't stop the debit order after months account was settled. This ridiculous FNB
iM
innocent M's update24 Dec 2018, 07:14
Reviewer Update
Absa: CHEQ9783, 24/12/18, Debit order, FNB P LOAN/054 ********** 00 R3,000.00 reminder please fund your account today. Help ********** 600; MSIBIIB007....another debit order that i will have to carry the cost because you didn't stop the debit order after months account was settled. This ridiculous FNB