Poor service and I have to literally pay for it

<p>I was contacted via sms from FNB to inform me that my new cheque card was ready for collection at the Southdale branch which is not convenient for me at all as my address is in Brackendowns. I asked for the card to be moved to a more conveneint branch. This is now costing me R120 as they have to cancel this card and create a new one. Why not just phone me and ask me where it will be convenient for me to collect it. Or use your brain and assume that if I live in Brackendowns the closest bank would be more convenient. When asked why they could not just courier it to the requested bank and not charge me they rep**** "this is the process". What a terrible process never mind money making scheme. I then requested that my branch be changed to Meyersdal. This they could not find on the system so I had to settle for a branch that was my 2nd choice. I don't see why I should have to pay for a new card. I'm based in Brackendowns and you send it to Southdale. Smart move. Time to change your bank Steve....????</p>