Poor Service And Feedback

I have opened up a Bussiness Account with FNB and documents was requested.The documents was sent to FNB Thu 7/16/2015 6:48 AM I received back a mail with refference noREF:*** on Thu 7/16/2015 6:50 AM and the mail said \will be in contact within 3 business days". On tuesday 21 July the 4 th working day without any response or feedback or calls drom FNB I called them.My details was taken and was supposed to be called back.No response. I then lodged a complaint online and was contacted only to be told he checked and my mail was received but they cant open the one document. I resend everything to the escalation department.Between wednesday and thursday I have send 7 emails and received little feedback my last mails was just ignored. I lodged another complain also with no feedback as yet.<br> It's now the 9th working day since my first documents was sent and I still do not have a active bussiness account"