Poor service and feedback

I just app**** for a home bond with FNB, after a long battle I got approved (three weeks). we are going in to week two and are still waiting to find out which attorneys FNB have appoint to sign us up for the bond. Walter keeps telling us that he is on it and will have this sorted out ASAP, still now week 2 nothing has happened yet. he told us last week that they were having IT issues and has asked IT to have this sorted out, till now don't know what is happening. tried calling him since Monday no answer or reply. last email he sent out was to his assistant to find out what is going no, still no reply. why must I the client keep phoning or emailing to find out what is going on with the deal???? FNB state that they are the best bank in the market and offer the best service, I DO NOT AGREE AT ALL WITH THAT!!!!! I called the FNB complaints department yesterday, they tell me that someone will call me within 24-48 hours, so now we have to wait another day or two to find out if someone can helps us sort out the issue. <br> why is it that the client has to run after the bank to give them business? where is the best service? Where is the client support. very unhappy FNB client