POOR SERVICE AND EMPTY PROMISES.

Subsequent to the complaint I made around the last 2weeks of June on behalf of my cousin regarding a money that she claimed and was supposed get through Fnb and it was taking longer than expected because of the type of account she was using,after the complaint they acted very quick and advised her to open another account which will be able to accommodate that amount. The new account was opened on the 4th of July and told her the money will be cleared within 5days from the time she opened the account.To my surprise still there's no money they keep telling her the SYSTEM IS DOWN DUE TO LOADSHEDDING.so from the 4th of july till today I guess the bank is not operating. No sense of urgency here, none whatsoever,they are suffering living in a shack and FNB doesn't seem to care.contact her no *** and fix this Please