POOR SERVICE AND EMPTY PROMISES

<p>I came to Galleria Fnb Branch last week Sunday 10th July, in the morning around 10 am, enquiring about a business bank account, I met a Sales Consultant, I cant make out his name if it was Jarrad or Farrad, he promised me that he is an external sales consultant and will come to my premises to open the account, and will bring the paper work. I must say that I'm so disappointed with the level of service I have received from your branch, he called only on Tuesday and said he is on the way to come and see me to finalise the paperwork, I waited with business partners who had to drive 100 kms to come and sort the account out, to my surprise he never pitched and never got back to me still few days later.</p> <p><br />We could have opened my account already few days ago inside the branch or at a different bank if we knew that we will receive such carelessness service. He provided me with a number ********** 158, the number always goes to voicemail. He has actually caused us a lot of delay and inconvenience and we will never recommend FNB business banking to any one.</p>