Poor Service and dont care attitude to clients

I have been trying to assist my father to cash out his investment for over two weeks now and even with all the fancy systems that FNB has to verify they clients they still have made this the worse process for my father. He is old and need his money but all the consultants can tell me is they have to follow procedures even though i have comp**** with each and every request that they have made up to the point where i had to take my old and sick father to the branch. This is the worse and most poor service i have ever experienced. Till now two weeks later my father has not received his money.