Poor service and disregard for clients

I would even give a 1 rating . Service is putrid. My debit card expires this month, i received an email 27/01 from the bank stating a delivery partner will contact me for delivery of card. I have not received any contact from a delivery partner and due to the pandemic i would of preferred my card delivered to my home. I then received an sms stating my card ready for collection at natal bank. The branch the account was opened closed down and fior the past few years i have collected my card at durban north. Thats not the issue i was livid that my card was sent on whose authorization. I called the customer care line *** spoke to a consultant who advised that once card is delivered it can not be re delivered, he would have to cancel the card and re issue delivery to my home and i have to pay delivery cost of 120 and i refused as its no fault of mine if i wasn't contacted, he then transferred the call to the delivery partner to ask to pick card from branch and deliver to my home i was told by the delivery partner they cannot pick up once delivery already done and furthermore they stated that they had instructions from the bank to deliver card to the branch. Firstly its a pandemic everyones taking precautions the branch is in a Hotspot and I'm unemployed and no transportation to get there. I would of expected consideration from the bank due to the pandemic sadly the bank doesn't value customers The call line refused to send card i have no option but to pay the 120 for someone else's incompetance I also emailed *** only to receive a automated response to call the complaints line that i initially called and spent over 45mins on the call with no help. Incidentally this is not the first time i have had issues with card deliveries. I also have call recordings of my call.