DN
Dayalan N
1 reviews | Active since Mar 2016
02 Dec 2024, 13:01
Poor service and delivery
I recently purchased a smart watch, the delivery service and the call centre service was pathetic, i then requested a refund and cancelled my order. I decided to give fnb a chance and I now purchased a laptop and I have not received any feedback when my order will arrive, I am shocked at the level of service experience that fnb have now come to, i rather move over to capitec because the service is just as poor
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Dayalan N's updateReviewer Update
02 Dec 2024, 16:05Just received a call from Zahira Fisher, this lady does not even know when I will get my delivery, I then had to tell her to call the delivery company and find out. Now she says it is another 24 to 48 hours to get feedback ... This is disgusting service , please do not let Zahira to call me again , I cannot deal with *********** people !!
DN
Dayalan N's update02 Dec 2024, 16:05
Reviewer Update
Just received a call from Zahira Fisher, this lady does not even know when I will get my delivery, I then had to tell her to call the delivery company and find out. Now she says it is another 24 to 48 hours to get feedback ... This is disgusting service , please do not let Zahira to call me again , I cannot deal with *********** people !!
DN
Dayalan N's updateReviewer Update
04 Dec 2024, 17:03I received a message my order was going to be delivered on the 10th , then I received another message to state my order is going to be delivered today. I called the call centre digital planet 5 times, the first 2 times the agent drops the call on me. I then call again and speak to Mbali who stated that she will arrange for the delivery to be later on in the afternoon and she will call me to confirm, I did not receive a call as promised and then I call back and speak to Melusi who does not even know what he is doing and I then get through to the manager Siyabonga who states to me he will call me back in 45 minutes .. he then gets Melusi to call me only to tell me they cannot get through to the delivery company, it is now 17:00pm and I don't know if my order will be delivered today. The service and delivery is pathetic I want a call from the head of the complaints department, I will also voice my concerns on other social media platforms I am disgusted with the service !!
DN
Dayalan N's update04 Dec 2024, 17:03
Reviewer Update
I received a message my order was going to be delivered on the 10th , then I received another message to state my order is going to be delivered today. I called the call centre digital planet 5 times, the first 2 times the agent drops the call on me. I then call again and speak to Mbali who stated that she will arrange for the delivery to be later on in the afternoon and she will call me to confirm, I did not receive a call as promised and then I call back and speak to Melusi who does not even know what he is doing and I then get through to the manager Siyabonga who states to me he will call me back in 45 minutes .. he then gets Melusi to call me only to tell me they cannot get through to the delivery company, it is now 17:00pm and I don't know if my order will be delivered today. The service and delivery is pathetic I want a call from the head of the complaints department, I will also voice my concerns on other social media platforms I am disgusted with the service !!