Poor service and consultants

im so disgusted with the service from FNB, i opened a cheque account on the 23 of June, its been over a weeks i don have a card, how long does it take to receive the **** card, how i am suppose to use my money in my account, and dont you notify customers if they must collect their cards, i sent an enguiry and phone, and the consultant tells me this stinking answer that she cant help me, and must go into branch, how i may suppose to collect something which i have no idea if it has arrived or not, i have deposited all my money into that account, come on now, this is the second time im banking with FNB, i closed my account before, because of this poor service