Poor Service and Communication from FNB ***** Department

I am extremely disappointed with the service and communication I have received from FNB’s ***** Department.

Within the space of one month, two separate FNB cards were used without my authorisation. Both incidents were reported immediately and the correct ***** procedures were followed. Despite this, the handling of my cases has been unacceptable.

There has been very poor communication, no clear feedback on the progress of my ***** cases, and no sense of urgency from the ***** Department. I have had to follow up repeatedly, only to receive vague or inconsistent information. At no point was I given clear timelines or proper updates.

Having to deal with two unauthorised card incidents in such a short time, combined with the lack of support and communication from FNB, has been extremely stressful and has seriously affected my confidence in the bank’s ability to protect my accounts and customers.

This experience has been far below the standard I expect from a major bank.