Poor service and bad treatment

I have a problem with fnb ***** department, they've blocked my account And they've told me that they have escalated this matter to Thabang since Friday

Now my business it's suffering because I can't run any transaction Today they are still telling the same thing and no call I got...

I asked them to transfer the call to Thabang they don't want I asked them to provide me with the number and also they don't want