Poor service and bad treatment

I have logged the claim over a month - to this date the insurer specifically Tebogo THEBEHADI from FNB CLAIMS DEPARTMENT I am writing this complaint with deep frustration and disappointment regarding the complete lack of feedback and communication following the theft of my vehicle and the claim that was duly submitted thereafter.

Since the incident, I have received little to no communication from the insurer. No updates, no clear feedback, no empathy, and no sense of urgency. This experience has been extremely traumatising for me as a client. Having your vehicle ****** is already distressing, but being ignored after faithfully paying premiums adds emotional and psychological strain that no client should endure.

I find the conduct displayed to be highly unprofessional. I have honoured my obligations by paying my premiums consistently, yet when it comes to settlement or even basic communication, no one seems willing to engage with me. There is a complete absence of empathy and accountability.

At this stage, I am simply asking for clarity and action. I need someone to take responsibility for this claim and communicate with me honestly. I need to be informed whether the insurer intends to proceed with settlement or not. Silence is unacceptable.

I am requesting urgent intervention and immediate feedback on the status of my claim. This matter cannot continue to be ignored.

I trust that HelloPeter will assist in escalating this complaint so that it can be resolved without further emotional distress. PLEASE CALL MY BROTHER ON ***