Poor service and bad attitude

I am really frustrated and really annoyed with FNB's service! I have been using FNB for more than 5 years however the service I received was utter Bull. <br> <br> I have a credit card with FNB of which I was paying a monthly premium before I was unemployed.I was then called by legal department to make arrangements. When I started working I found out that my account has lapsed therefore I opened a new account and clearly specified that I will be able to pay monthly premiums on my credit card. <br> <br> The agent I made arrangements with Nomandla Zwane claimed that she saw that I was working in November 2015, deducted my money without even confirming that indeed I am working, I am surprised as to why this didn't happen as she is in the \legal department".A month passed without her deducting my money then came the 25th of January 2016 and she deducted more than triple the amount that I used to pay.<br> <br> When I spoke to her she gave me attitude and the reaction she can deduct whatever amount she wants to on my account"