POOR SERVICE AND ASSISTANCE FROM FNB

Quick rundown. I saw a deduction form my bank account which I did not authorize nor agreed to. I informed FNB ***** department and told them not to authorize such deduction on 28/01. The ref number is *** Q. After I was told to phone them on 31/01 which I did. I in the meantime searched for a Company named Digital River which CLAIMS I approved a debit order. I told FNB explicitly that I did not authorized such Debit Order. On the 31/01 I again wrote to the ***** department and received ref number ***. On 05/02 I received a notice to complete an attached document. NOTHING attached. they in the meantime paid the debit order from my Account and my money which I told them I never authorized. Today is the 7th and I am still waiting for the ***** department and/or anything. POOR POOR service