Poor Service and App Functions Removed

I spoke to Thabang Marima just before 08:30 this morning, and please go listen to the call to hear if I was not asking in the correct manner, and his voice tone became very rude to me. He did not listen to my question and do not deserve to be working for a corporate bank! All I want to know if where can I see the payment history of once off payments , not recipients! I used to be able to see it on my banking app, but now I can not and this is very important to me, being a private client to FNB actually means nothing to them and I am considering moving to another bank. My fees are so high as a private client end this guy expects me to pay for payment histories why??