BP
Brian P
1 reviews | Active since Oct 2017
08 Oct 2025, 15:21
POOR SERVICE AND ACTION from FNB CARD
After lodging dispute on the FNB App on 20/09/2025 AND completing and submitting FNB Card dispute form since 22/09/25 as requested by the service agent, I want to know why I have NOT heard anything from FNB regarding my dispute I lodged???? I immediately requested a dispute when the purchase was not as invoiced and DOUBLED debited to my account....But FNB need to drag their feet to service the client's request as urgent....and I'm still waiting😡
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Brian P's updateReviewer Update
08 Oct 2025, 15:34On going onto the FNB App again to lodged the dispute I receive this response:
Your complaint reference ***NF has been sent to the Service Department. We aim to resolve it within 5 business days.
Now remember this same complaint is already logged since 20 September with no resolution
Your complaint reference ***NF has been sent to the Service Department. We aim to resolve it within 5 business days.
Now remember this same complaint is already logged since 20 September with no resolution
BP
Brian P's update08 Oct 2025, 15:34
Reviewer Update
On going onto the FNB App again to lodged the dispute I receive this response:
Your complaint reference ***NF has been sent to the Service Department. We aim to resolve it within 5 business days.
Now remember this same complaint is already logged since 20 September with no resolution
Your complaint reference ***NF has been sent to the Service Department. We aim to resolve it within 5 business days.
Now remember this same complaint is already logged since 20 September with no resolution