Poor service all round.
Settled my Credit card and overdraft facility early March 2018 as per the settlement letter received. I spoke to several consultants from the legal department and sent numerous emails about the same info after speaking to a different consultant each time, its almost 2 months later and i am yet to receive and proper update or my letter.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***