Poor service agents needs to be educated

I called your office this morning the voice prompts advise as follows if you are unable to verify yourself, please hold on for next available agent ...and that's i did the agents say they can't assist the 1st agent decided make as if she getting hold of her team leader making me talking to myself this is a concern that your agents is treating customers likes this that they unable to resolve customer complains..... 2nd one tells me she can't assist me i am not sure why the as your voice promts is saying something else