Poor service again from FNB.

On the 2nd of February I made a international transfer using the Ooredoo Money app from Qatar. Till today I have received no communication from FNB even though the transaction is supposed to be instant. On the Qatar side I was informed that the issue is with my bank. I am not sure what has happened to FNB over the last few years. Pathetic service and being a so-called "Private Client" means nothing. Decided to cancel the transaction on the Qatar side due to no response from FNB. Time to change banks!