1 reviews | Active since Aug 2014
Poor service - again
In 2016 June I closed my account with FNB that I held for almost 4 years, as a Private client due to poor service. The bank approached me in 2017 to reopen a account with them which I did, following poor service I once again requested that my account be closed, the first time on the 1st of March, the second time on the 8th, then on the 12th, the 14th and the 15th, on which I said that if my request is not completed, or at the very least a reply is received, I would escalate the matter to a consumer protection website that I did. Please note this is as a Premier Client, where one would expect he level of service equal to what you have to pay for.
Good day Pieter,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good day Pieter,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)