Poor service... AGAIN.

So I went into a the bank to close my accounts. I was on the phone saying they going to close my credit card account . Well surprise FNB did it again my account is still open a week later. I paid over the given amount and got told within 24 hours the account will close . Now amounts are coming off still but the account should be closed. Your service is terrible and that's why I'm changing banks your service is pathetic.