Poor Service

Firstly. Fnb has not issued me and my partner ebucks for the month of September with no reason, instead they wrote 0.00 reward. Second: I have just procured a house with FNB that just registered on the 11th October 2022, I have been asking them to offer me a fixed interest rate and also make my installment to start in the next coming month. To my surprise everyone has been sending me pillar to post with no help, until date i haven't received any help despite being so called private client.