Poor service

Experiencing very poor service. I have been banking with fnb for over 16 years and I have never experienced such poor service!!!

I have over and over asked FNB to put a debit order on my account so that my fees for revolving account gets deducted on the 25th of every month, I have been assured a few times now that it is active and will go off and each month it does not go off resulting in my account falling in arrears. This affects my credit score as well as the fact that I do not earn ebucks due to this error caused by FNB.

I have now once again paid my account up too date however there seems to be a hold on my account and I can not transfer from the account. I have sent a message on the banking app last friday and I was advised it would be resolved within 48 hours. I called in again on monday, the first lady I spoke too was not able to assist me and I then asked her to transfer me to someone that can assist...

The next reprasentative seemed to be helpful and said they would raise this with the right department and it should be sorted out within 48 hours. It is now Thrusday... I called in again to follow up and no one could give me any answers, I then asked to be transferred to the correct department, after the transfer I got transfered again the person who answered said they cant help me so I got transfered again only to get answered by yet another staff member who said they can help me. They then transfered me again and again with me having to explain my situation each time and so it went.... I have spent over 2 hours on the phone without anyone actually being able to help me. The last call I was on hold for over 20 minutes and eventually I hung up. I am extremely frustrated, beyond frustrated!!!