Poor Service - Account Downgrade

The account downgrade was requested for my Aspire account on 4 August 2025 via App Chat feature. I was promised that this would be done within 10 working days

I followed up on 19 August 2025 to which I received a copy and paste response from the in app chat agent stating that they are overwhelmed with downgrade requests.

16 working days have now elapsed with no feedback nor communication.