POOR SERVICE

FNB again with its shenanigans, I can't believe I am still with this bank with the poor service. I have increased my credit card limit, okay let me start from the start,I had a message on my app indicating that I can increase my credit card limit by R15000 and odd numbers then I decided R15000 is too much so I will increase it by R6000 which I have on the 5th of October.I was expecting the money to reflect on my credit for use the following day.the money didn't then I got an email showing the increase was successful &my monthly payment will be R400 &something but still the money is not available for use.I call to get assistance with their crazy auto machine that does nothing for the client this is really boring.I get an agent by the name of Andrew l explain my story and let them know I just need the money to be available for use,he says thats not the right department &he puts me through to another department that cannot assist me because its not the right one again so why are you guys having a customer service that can't help your clients.So I figured out the only way to get assistance at FNB is through Hello Peter. My last query was resolved by Hello Peter so its best you fire the whole customer service and Hire Hello Peter because they seem to be the ones working.FNB please assist me I need to use the money by the weekend