Poor service

I wrote review about service since 15April. I app**** for holiday payment. So the was problem about agreement because when I check it they have included all my FNB products. I indicated when I made applications on my FNB app that holiday payment is for loan only. I didn't tick other products.

I was assisted by Shinalle not sure about spelling. Who was helpful after my complain because she was also not sure how she can solve my matter.on our last conversation she was going to escalate the matter to find out if they can draft new agreements that will include loan only for holiday payment . I even told her that the problem is the loan but the rest I will pay it. Since that call I haven't heard any feed back. All I can say is that debit for loan went through 1st May 2020 and it create a negative impact on my other needs. Wht is happening now I keep on receiving message through my app saying cash flow relief is been approved. I don't respond because it is not wht I have app**** for. I app**** for my loan only. Hope this time I will get help with correct agreements.