Poor service

Poor service @Carnaval Mall

I opened an account on the 3rd of March and received the card 22nd March, their consultants are so ***********, they failed to assist me with a fnb app and sms notifications. I asked the lady to do so when collecting my card but she failed and ask me who assisted me to open it. By that time I don't remember the person and she said I can do it at home . All she was doing is to talk to her colleagues about them going home. I just blame myself for switching to FNB and is my 1st and last month.