RP
Richard P
1 reviews | Active since Dec 2016
12 May 2025, 17:45
Poor service
I am in the process of selling my property and I have requested to put on hold my bond payments until transfer is finalized and I will the square the entire amount The bank I have been using since age 18 has declined this request Even though I have not missed 1 bond payment Really shows what loyalty means to a financial institute If ever I do take out another home load it won't be with you
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Richard P's updateReviewer Update
14 May 2025, 07:41I recieved the reply that has not resolved my complaint
What does the below have to do with my complaint or request
"We refer to the special arrangement request for a Payment Holiday or Reduced Installment on the above-mentioned home loan account.
Special Arrangement Applications are short term arrangements and may be granted to clients who are in financial destressed with the below:
Retrenchment / unemployment / Pension
Resigned / dismissed
Reduced Income
Maternity leave
Cashing Policy;
Medically Boarded
Employer confirmation (loss of income suffered)"
What does the below have to do with my complaint or request
"We refer to the special arrangement request for a Payment Holiday or Reduced Installment on the above-mentioned home loan account.
Special Arrangement Applications are short term arrangements and may be granted to clients who are in financial destressed with the below:
Retrenchment / unemployment / Pension
Resigned / dismissed
Reduced Income
Maternity leave
Cashing Policy;
Medically Boarded
Employer confirmation (loss of income suffered)"
RP
Richard P's update14 May 2025, 07:41
Reviewer Update
I recieved the reply that has not resolved my complaint
What does the below have to do with my complaint or request
"We refer to the special arrangement request for a Payment Holiday or Reduced Installment on the above-mentioned home loan account.
Special Arrangement Applications are short term arrangements and may be granted to clients who are in financial destressed with the below:
Retrenchment / unemployment / Pension
Resigned / dismissed
Reduced Income
Maternity leave
Cashing Policy;
Medically Boarded
Employer confirmation (loss of income suffered)"
What does the below have to do with my complaint or request
"We refer to the special arrangement request for a Payment Holiday or Reduced Installment on the above-mentioned home loan account.
Special Arrangement Applications are short term arrangements and may be granted to clients who are in financial destressed with the below:
Retrenchment / unemployment / Pension
Resigned / dismissed
Reduced Income
Maternity leave
Cashing Policy;
Medically Boarded
Employer confirmation (loss of income suffered)"