Poor Service

I am very disappointed with the service I received from FNB. I submitted a request for payment reversal on the 28th of March to (***). The response I received stated that the process will take 5 working days, it’s been 10 working days now. Tried calling the accounts departments to request for an update, the consultants just send me form one department to another. This is disappointing; I never expected such a service from FNB.