POOR SERVICE

I have contacted the premier service suite on various occasions regarding various issues, the assistants either gave me the wrong information or sound completely disinterested in assisting me, (more like they should be sleeping instead of working). On Tuesday the 14th I had a query on an overseas credit card payment, regarding the exchange rate that was used in the conversion, so I phoned the forex division only to be told that they couldn't help me, I would have to phone the credit card division. I phoned the credit card division only to be told that I would have to phone the forex division, and so it goes on pushing me from pillar to post. Yesterday I was going to make another overseas credit card payment so I phoned the credit card division and was told that I must phone forex. The person that attended to me sounded as if he had just woken up from a deep sleep, and was unable to assist me. I then asked to speak to the manager and was told that the manager was unavailable and that a request would have to be made in order for the manager to call me back. Up until now, 4.00pm the next day, the manager has not called me back. This is SHOCKING SERVICE !!!!!!!!!