Poor Service

On 2 August , I logged a dispute for an amount that was deducted from my account. I have no idea who these people are but when you go to the website there are reviews that say this is a ****. The agent cancelled my card because she said it had been compromised. I was told it would take between 4 to 30 days for them to return my money. Today I decided to follow up with FNB because I had heard nothing from the bank. Sadly I am being passed around. I am now on the line waiting to speak to the 3rd or 4th person and have been online now in excess of 10 minutes. Really poor customer service all round FNB.