Poor Service

I logged an estate claim in November with FNB, they do not respond to my emails within their SLA time I only get a response once I call them and they would then just apologise for not responding to my emails. I sent a complaint to the emails provided on auto response emails on the 4th of January 2023 and I have not received a reply as yet. I have just tried to call them again today I spoke to Thobeka who said my claim was being dealt with by a specific claim administrator and she would transfer me to her, she transferred me but to the wrong department and I spoke to Amanda who was rude and told me she cant help me because she does not deal with estate claims and I needed to go to accounts. Experience with FNB has been very frustrating to say the least and I will not recommend them for anything to anyone. If I do not receive feedback from FNB today I will be going to the ombudsman and going to Bank City to demand further assistance CEO.