KF
Kirstyn F
1 reviews | Active since Jun 2026
11 Jun 2026, 09:31
Poor service
The sales consultant opened a new loan when I explicitly asked to increase my current loan. I then had to phone FNB again to reverse the loan. I logged 2 complaints and neither one was investigated properly, nor did Iget a ohine call to understand the matter. Now I'm sitting with a loan application on my profile that I did not ask for and I can't increase my current loan.
Helpful (0)
Replies (1)0
Replies (1)KF
Kirstyn F's updateReviewer Update
12 Jun 2026, 16:31Even after taking this to HelloPeter, still no phone call from FNB to reverse the loan application so I can actually apply for a top up on my loan. All I get is an email stating the same damn thing; I now have to wait 30 days when you messed it up. This is unacceptable
KF
Kirstyn F's update12 Jun 2026, 16:31
Reviewer Update
Even after taking this to HelloPeter, still no phone call from FNB to reverse the loan application so I can actually apply for a top up on my loan. All I get is an email stating the same damn thing; I now have to wait 30 days when you messed it up. This is unacceptable