Poor service

I had a couple of disputes done. The disputes was successful on the 13th May and money was supposed to be paid in my account within 5 working days. Yestersday the 20th May, I could have recieved the money but I didnt. I called and the first call the agent didnt know what Im talking about. The 2nd call ,the agent was very rude and said I should wait until the amount is refunded.

The turn around time for refund has passed and theres no further communication or whatsoever. When you call the phone is answered and you can hear agents laughing at the background, while you keep saying hello so many times.

If we cant be assisted,. Let us know so that we dont have to waste our time and airtime trying to get hold of FNB.

This is not the right treatment for Customers.

When will I get my refund since the 5 working days has passed?

Regards Bontle