Poor service.

Poor service!!!! For more than 10 years when I asked to be assisted via email there has never been an issue.

I have asked for assistance since July 2019 and did eventually receive assistance via email and part of my problem was resolved.

Today I received a telephone call asking about the problem. As soon as I said I have asked for assistance via email and I have sent numerous emails explaining the situation I never received any response. The lady simply said they do not assist via email regarding loans. BUT KINDLY NOTE I HAVE BEEN ASSISTED BY ANOTHER LADY VIA EMAIL FOR 3 OTHER LOANS I HAD. THE LADY DOESN'T EVEN GIVE A CUSTOMER THE CHANCE TO TALK SHE SIMPLY REPEATS HER SELF SAYING SORRY WE DO NOT ASSIST VIA EMAIL!!!!!

RUDE AND UNACCEPTABLE

11/12/2019